Guest Service Representative

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• A supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Dining

Located on the Gallery level of the Hyatt Regency Princeton, Laurea Restaurant offers the tastes and traditions of Italy crafted with a contemporary flair. The food is prepared with love and served with joy in an atmosphere that is vibrant and unique. The interior is a combination of large-scale 20th century modern design combined with the comfort of rustic Italian outdoor dining. A towering steel bar structure with cascading light installation is balanced by weightless fabric pergolas floating just overhead along with overflowing planters and piazza-style string lighting. The central bar is surrounded by the warm glow of a pizza oven, an energetic exhibition kitchen, communal and intimate dining, and contemporary wine and private dining rooms with hand-painted antique mirrors.

Special Events

Our 32,000 square feet of meeting space in Princeton, NJ boasts high-tech meeting rooms with an on-site A/V team, dramatic ballrooms, expansive exhibit space and a modern conference center—ideal for corporate & hybrid meetings, weddings, and family gatherings.