Guest Service Representative

About the role

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

Responsibilities

• Always maintain a professional appearance
• Register all incoming guests and ensure all pertinent information is obtained
• Absorb in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to have superior guest service
• Maintain confidentiality and security of proprietary company information and guest information

Qualifications

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc