Guest Service Representative 3pm-11pm
Homewood Suites Indianapolis Carmel of Schahet Hotels is seeking an attentive, engaging, and service-oriented Guest Service Representative to join our team.
About the Role
Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
About Us
As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (2021, 2022, 2023) and are excited to expand our team as we continue to grow. While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
Responsibilities
- Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
- Follow all cash and credit card procedures required by Schahet and brand standards
- Answer questions and give directions
- Answer phones and make reservations
- Update housekeeping room status
- Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
Qualifications
- One year of hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Organization skills
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Voluntary Product Sales (VPS)
- Employee discount
- Employee Assistance Program
- 401K with company match
- Life insurance