Guest Service Manager/ Hyatt House/ FT

About the role

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team! This position is ideal for a strong supervisor ready to transition into their first management role. Reporting directly to the Director of Rooms, you will receive hands-on leadership experience and mentorship. You must be available to work a variety of scheduled shifts, with the majority of shifts being evening (PM) shifts and weekends. The position is eligible for health insurance stipend and incentives.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Ensures recognition of employees is taking place across areas of responsibility
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns
• Ensures staff communicates effectively with the Housekeeping team
• Maintains productive relationship with Valet Parking provider
• Regularly reviews department budget to meet budgeted wages and general expenses
• Checks printed registration cards against information on arrival report and rectifies any discrepancies
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Completes and monitors employee schedule
• Monitors VIP arrivals
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Hires, coaches and disciplines direct reports
• Interacts positively and professionally with guests to resolve issues
• Acts as Manager on Duty as required
• Works nights, weekends, and holidays as necessary
• Perform various other duties as assigned to meet business objectives

Qualifications

• Minimum of three (3) years in similar leadership role (e.g. Front desk supervisor, Assistant Front Office Manager, etc.)
• Minimum of High School education; post-high school education preferred
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

Benefits

• Work Today, Get Paid today, with Daily Pay
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Pay

$50,000 - $55,000 / year