Guest Service Leader PT

Responsibilities

• Maintains Guest Service Standards
• Ensures No Noticeable Wait Policy standards are met
• Manages guest traffic flow
• Works with Store Manager and Guest Service Manager to manage schedules
• Trains cashiers to call additional hosts
• Handles guest and host requests, refunds, overrides, and check approvals
• Maintains cleanliness and organization of the front end
• Maintains cleanliness and organization of the parking lot
• Models positive behavior for hosts
• Maintains unused check lanes
• Maintains and enforces front end policies related to Asset Protection and Shrink Control

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift up to 25 lbs occasionally and up to 15 lbs constantly
• Ability to read and understand information and direction
• Knowledge of front end operations
• Ability to supervise people including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guest service skills
• Ability to stand for extended periods of time
• Demonstrated successful use of math skills
• Ability to work well with computers