Guest Service Expert
About the role
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Responsibilities
- Setting tables
- Communicating with the kitchen
- Interacting and serving guests
- Cleaning work areas and supplies
- Managing the menu (read and visually verify information)
- Taking a hands‑on approach to work: move, lift, carry, push, pull, and place objects weighing ≤25 lb without assistance and ≤50 lb with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Being on feet and moving around (stand, sit, or walk for extended time; moving over sloping, uneven, or slippery surfaces)
- Creating a safe workplace
- Following company policies and procedures
- Upholding quality standards
- Ensuring uniform, personal appearance, and communications are professional
Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: Less than 1 year related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Schedule
Full Time