Guest Service/Customer Service Associate

Responsibilities

• Greet guests and create an exceptional first impression for all guests.
• Educate all guests on single wash, upgrades, and membership packages.
• Offer & Sell BLISS Monthly Unlimited Wash Memberships.
• Offer & Sell BLISS Single Wash Packages as well as Upgrades.
• Be able to process payments.
• Ensure all vehicles are loaded safely and correctly onto the conveyor.
• Prep the vehicle within company guidelines.
• Provide excellent service to ensure all guests have a great experience.
• Maintain safe and clean work areas.
• Perform after-hours site cleaning by following the schedule (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.).
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform/appearance policy.
• Able to follow directions as well as to exercise good judgment and make decisions consistent with the job functions.
• Follow company safety protocol.
• Be a team player.

Qualifications

• Experience: Combination of experiences such as car wash, retail, and guest service industries preferred BUT NOT NEEDED.
• Knowledge: Must always maintain the highest level of service.
• Ability: Ability to adapt to the ever-changing high-volume retail while working in a team environment.
• Flexibility: Ability to adapt to a variety of situations.
• Ability: Ability to work varied hours/days as business dictates.
• Demonstrates ability to improve through training.

Skills

• Build great relationships with guests and co-workers through great communication and follow-through.

Job Qualifications

• Full-time & Part-time employees that can work varied hours/days as business dictates.
• Reports to the Site Manager.

Pay

• Base $14 - $17.00 hourly base pay, plus commission.
• $300 Sign-on Bonus.

Schedule

• Full-time & Part-time employees that can work varied hours/days as business dictates.

Benefits

• Benefits: Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE weekly car washes.
• We offer the opportunity for growth within the BLISS family and value each one of our team members.

Company Information

• BLISS Car Wash is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.
• We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.
• The sign-on bonus is paid after 90 days of continuous employment.