Guest Service

About the role

The Cook Book 4* in Calpe (Alicante) is entering a new phase, reinforcing its identity as a gastro-boutique hotel where hospitality, attention to detail, and gastronomy are central to the guest experience. As we aim to become a benchmark of Mediterranean luxury and join the prestigious Relais & Châteaux association, we seek a Guest Service professional to ensure every guest enjoys a unique and authentic experience.

Responsibilities

• Act as a host for guests throughout their entire customer journey (before, during, and after their stay).
• Manage front-desk operations, including reservations, check-in/check-out, room assignments, billing, and payments.
• Provide personalized attention and resolve guest needs or incidents with professionalism and judgment.
• Promote and sell internal services (SPA, dining, events) and external activities (excursions, local experiences).
• Coordinate with all hotel departments to ensure excellence in service delivery.
• Participate actively in hotel operations, including breakfast service, dining, events, or other areas as needed.
• Contribute to continuous improvement by proposing ideas and optimizing processes.
• Ensure compliance with quality standards, sustainability practices, and internal procedures.

Requirements

• Education in Tourism or a related field (preferred).
• Experience in hotel management and guest services.
• Proficiency in IT tools (Office, PMS such as Prestige, Review Pro, The Fork, or similar).
• Fluency in Spanish and English is essential; additional languages are a plus.
• Minimum of 1 year of experience in similar roles at 4* or higher-rated hotels.
• A strong passion for service and hospitality (host-oriented profile).
• Excellent communication and guest interaction skills.
• Strong organizational skills and problem-solving abilities.
• Results-driven and sales-oriented mindset.
• Ability to work collaboratively in a team and across departments.
• Discretion and empathy in handling guest interactions.

Benefits

• Seasonal contract with the possibility of becoming permanent.
• Join a dynamic team focused on excellence.
• Professional development within a growing group.
• Work in a high-quality environment where every detail matters.
• Ongoing training opportunities.
• Discounts on services at AR Hotels & Resorts and partner companies.