Guest Service Associate

About the role

Topgolf is seeking fun-loving, dedicated, and caring team members for a variety of hourly positions who are fanatical about putting a smile on our Players' and fellow Playmakers' faces. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you.

What you will do in the role

• Welcome and assist players with check-in and reservations, ensuring they have all the info they need to get started and enjoy their Topgolf experience to the fullest.
• Provide detailed information about the venue, gameplay, and current promotions, helping players make the most of their visit and enhancing their overall experience.
• Assist with golf clubs and equipment, ensuring players have the right gear to improve their game and have a great time.
• Keep the venue clean, organized, and inviting, from tidying up the retail area to offering players helpful guidance and recommendations.
• Stick to safety and sanitation standards, keeping the guest services area clean, safe, and compliant—because a great experience starts with a clean and safe environment.
• Live the Topgolf values—Fun, One Team, Excellence, Courage, and Caring—every day, ensuring every player has an exceptional time and every playmaker feels supported.

What you'll need to succeed

• A positive attitude – because being a grump is no fun.
• One team mentality – we believe the phrase "Teamwork makes the dream work" will never go out of style.
• Player focus: you obsess over making our Players' experience the absolute best it can be.
• Ability to thrive in a popular environment: keeping calm when things get popular is where you shine.
• Previous experience in hospitality or entertainment is simply a plus, not a must. We all have to start somewhere.

Physical requirements

• Lift and move items up to 50 lbs., including carrying golf bags with clubs across multiple floor levels. Comfort with bending, stooping, and carrying is essential.
• Be on your feet for most of the day, so a love for walking throughout your shift.
• From task to task, you'll be constantly engaged in a variety of physical activities. A can-do attitude is essential.
• Keep up the pace in a high-volume working environment, whether it's a long shift or tackling a task that takes time.

Benefits

• Competitive hourly wages with tips available for certain positions.
• Health, dental, vision, 401(k) playmaker match, paid time off, and free mental well-being platform for those who qualify.
• Flexible day, night, and weekend shifts available for both part-time and full-time seekers.
• Free game play, discounted food and retail items, and weekly Playmaker meals.
• Career growth opportunities with promotion from within.
• Playful environment with a focus on fun and making new friends.