Guest Service Agent - The Hoxton, Williamsburg

About the role

The Guest Service Agent will be based at the reception of The Hoxton, Williamsburg. You’ll be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests from arrival to departure.

Responsibilities

• Take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise.
• Work with our Director of Rooms and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy.
• Inform guests of all the fun things to do in the hotel, including providing information on our restaurant & bars, as well as activations, and activities going on.
• Know the neighborhood and provide recommendations for dining, shopping, and activities.
• Proactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
• Aid guests with luggage storage and package retrieval as needed.
• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Lend a hand to not only guests but also your colleagues and team alike - we’ve always been in it together, but even more so than before.
• Work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly.
• Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you’re working in a safe manner at all times.

What We're Looking For

• You’re looking for a place where you can be you; no clones in suits here
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You leave your egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You’re flexible and open to lending a hand where needed
• You can stand for long periods at a time and have the ability to lift up to 25 pounds
• You want to join a team that works hard, supports each other, and has fun along the way

What's In It For You

• PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Regular team get togethers – we know how to have a good time!

Benefits

• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.
• Specific compensation and benefit details will be discussed during the interview process.
• Compensation Range: $26/hr