Guest Service Agent - Signia by Hilton San Jose

About the role

The Signia by Hilton San Jose is seeking a Guest Service Agent to join our dynamic team. Located in the heart of Silicon Valley, our property offers easy access to the San Jose Convention Center and Plaza de César Chávez Park.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

• At least 12 months of hotel front desk experience.
• Schedule flexibility.

Skills

• A passion for hospitality.
• Strong communication skills.
• Customer service orientation.
• Ability to handle multiple tasks efficiently.

Benefits

• Competitive health benefits.
• Career growth opportunities.
• Go Hilton travel discount program.

Pay

• Salary range: [Insert salary range based on the job description]

Schedule

• Full availability, including overnight, weekends, and holidays.