Guest Service Agent - Puerto Rico Ferry - Ceiba

Duties And Responsibilities

• Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents).
• Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
• Responsible for accurate cash counts and deposits.
• Promote the Mobile Ticketing App.
• Act as ambassador who promotes all things ferry.
• Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
• Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
• Setting up and breaking down of ticketing cash drawer, filling out paperwork related to ticket sales.
• Communicating with other Guest Service Agents in other locations regarding vessel delays or other information.
• Making general announcements to waiting passengers.
• Manning the ticket window or location during hours of operation.
• Selling ferry tickets via cash or credit card.
• This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.

Requirements & Qualifications

• Position requires working on the Ceiba, Vieques, and Culebra water front.
• Previous experience in ferry, transit, hospitality, or attraction industry preferred.
• Experience working in customer service, retail, or visitor services a plus.