Guest Service Agent Part-Time - The Statler Hotel

About the role

The Cornell Peter & Stephanie Nolan School of Hotel Administration is part of Cornell SC Johnson College of Business and offers a unique educational experience in hospitality management. The Statler Hotel, located within the school, is a Four Diamond award-winning property and serves as a gateway to Cornell University.

Responsibilities

• Provide warm, genuine, and personalized experiences to discerning clients.
• Handle a quick and efficient arrival process, fulfill guest requests, and follow up to ensure satisfaction.
• Distribute mail and messages, and complete the payment process with accuracy at departure.
• Communicate with the Sales Department to configure group bookings and ensure excellent service.
• Collaborate with the front office team to train and coach student employees, take reservations, and implement the revenue management strategy.
• Work weekends and holidays as needed.

Requirements

• Flexible scheduling ability.
• Ability to communicate across differences, be cooperative, collaborative, open, and welcoming.
• Respect, compassion, and empathy towards others.
• Support work/life integration of oneself and others.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Basic computer skills, including proficiency in Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Flexibility and adaptability.

Benefits

The position offers competitive benefits, including health insurance, retirement plans, and paid time off.

Pay

$24.30 - $26.79 per hour.

Schedule

Variable schedule, including weekends and holidays.