Guest Service Agent - Part Time

Job Location:

Hyatt Place Hyatt House Lehigh Valley - Allentown, PA 18106

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

About the Role

This position requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching. Job descriptions and responsibilities are subject to change depending on business needs.