Guest Service Agent (Part Time) - Homewood Suites Conroe

About Us

Join an award-winning workplace culture at Hilton, a global leader in hospitality. We’ve welcomed over 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world-class brands and a commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

About the Role

As a Guest Service Agent, you’ll brighten someone’s day by delivering memorable experiences that make every stay special. You’re not just ensuring a seamless check-in and check-out process—you’re spreading the light and warmth of hospitality.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment.

Benefits

At Hilton, we invest in our team members’ well-being with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton: Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP).
• Paid parental leave: Eligible team members, including partners and adoptive parents, receive paid leave.
• Personalized caregiving support: Access dedicated caregiving concierge services to navigate caregiving for yourself and loved ones.
• Crisis concierge: In times of loss, our Crisis Concierge offers compassionate support for both practical and emotional care.
• Mental health resources: Eligible team members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most.
• Health & welfare benefits: From checkups to dental cleanings to new glasses, we offer a variety of health plans to keep you and your family covered.
• Financial security for your future: Our retirement plans make it easier to save for what’s next.

Benefits availability may vary depending on location and terms of employment.