Guest Service Agent - Limelight Mammoth

About the Role

The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed, reporting to the Front Office Manager.

Responsibilities

• Pick up and deliver guests to various local locations as scheduled by the Front Desk
• Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
• Maintain knowledge of all daily hotel functions, locations, and times for appropriate guest direction
• Maintain constant communication with Front Desk for itinerary changes and guest requests
• Check inside and out of vehicles for cleanliness; clean when needed
• Check all essential fluids (oil, brake fluid) and tire pressure; report any vehicle problems to Front Office Manager
• Follow baggage tagging and ski storage procedures
• Deliver messages, packages, or items to guest rooms or other hotel areas expeditiously
• Maintain cleanliness in the Lobby and Luggage storeroom
• Fill out vehicle maintenance checklists as directed
• Report accidents and fill out incident reports immediately
• Assist Front Desk in locating lost baggage through airlines and airport guest services
• Perform other duties as assigned

Qualifications

• Valid driver’s license required
• High School Diploma or equivalent preferred
• One year of guest/customer service experience preferred

Skills

• Knowledge of hotel fire and safety procedures
• Ability to assist in emergency and security procedures as directed
• Knowledge of company policies and procedures
• Proficiency in clear verbal and written communication
• Ability to collaborate with others to achieve team goals
• Ability to maintain cleanliness of work area
• Positive and helpful engagement with customers
• Safe driving skills

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, see, hear, sit, and drive for extended periods
• Regularly work/drive in adverse weather conditions, bright sunlight, and at night
• Exposure to distracting noises and slippery/uneven surfaces
• Frequently lift, push, or pull up to 50 lbs. individually or with assistance

Benefits

• Paid Time Off Programs
• Other company perks

Job posting deadline: August 30, 2026