Guest Service Agent

What You'll Do

• Welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out experience.
• Manage guest reservations, room assignments, and account information with accuracy and attention to detail.
• Process payments, balance transactions, and maintain secure financial records.
• Issue and manage room keys while protecting guest privacy and adhering to security protocols.
• Respond to guest inquiries via phone, email, and in person, providing prompt and helpful assistance.
• Share information about hotel amenities, local attractions, and services to enhance each guest's stay.
• Resolve guest concerns and service issues with professionalism, empathy, and a solutions-focused approach.
• Promote hotel amenities, special packages, and loyalty programs when appropriate.
• Cookordination with housekeeping and maintenance teams to ensure rooms are guest-ready and requests are fulfilled promptly.
• Assist with additional operational tasks as needed, including light laundry duties.

What We're Looking For

• A positive, reliable team player who enjoys creating memorable guest experiences.
• Excellent communication and interpersonal skills with the ability to connect with a diverse range of guests.
• Strong organizational skills and the ability to multitask in a busy hospitality environment.
• A customer-first mindset with effective problem-solving and conflict-resolution abilities.
• Comfortable using technology; experience with hotel property management systems (PMS) or point-of-sale systems is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

Why Join Us

• Opportunity to be part of a welcoming and supportive team.
• Gain valuable hospitality and customer service experience.
• Make a meaningful impact on guests' travel experiences every day.