Guest Service Agent-Hilton Omaha

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check‑out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

Hilton’s core values guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.

About Us

Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide while staying true to its founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world‑class brands and a company‑wide commitment to providing the best stay for every guest, we are setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

About the Team

We invest in our team members’ wellbeing, supporting you through all of life’s moments. Hilton’s exceptional care extends to you with unmatched perks and benefits.

Benefits

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program.
• Employee Stock Purchase Program – Invest in Hilton shares at a 15 % discount.
• Paid parental leave – Available for eligible team members, partners, and adoptive parents.
• Personalized caregiving support – Dedicated caregiving concierge services.
• Crisis concierge – Compassionate point of contact for practical and emotional support during times of loss.
• Mental health resources – Free counseling and support through the Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge and relax.
• Health & welfare benefits – Medical, dental, vision plans for you and your family.
• Retirement plans – Financial security for your future.

Benefits availability may vary depending on location, terms, and conditions of employment.