Guest Service Agent - FT - PT

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Qualifications High school graduate, GED recipient, or equivalent Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredWell-versed in taking telephone calls and handling stressful situationsWorking knowledge of Microsoft Office and reservation management systems Responsibilities Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsConnect with the housekeeping department to ensure guest accommodations are readyGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateMitigate customer complaints as needed