Guest Service Agent - Front Desk Pinon Court by La Fonda

About the role

Front Desk Agents are the first point of contact for our guests, responsible for greeting and registering guests, providing outstanding service during their stay, and settling accounts upon departure.

Responsibilities

• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Register guests and manage room reservations, including modifications.
• Serve as the hotel phone operator and provide guest services.
• Obtain necessary information when taking reservations.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Maintain up-to-date knowledge of all rates, packages, and special promotions.
• Stay informed about property amenities, special events, local attractions, and nearby activities.
• Operate the Front Desk computer system.
• Receive, log, and distribute packages, mail, and messages for guests and meeting rooms.
• Deliver guest items such as luggage, newspapers, amenities, or other requested items.
• Understand and assist in emergency procedures as required.
• Perform additional duties as assigned, including assisting coworkers in other hotel areas, maintaining a clean and organized work area, and ensuring overall cleanliness and safety of the hotel and grounds.

Requirements

• Experience in a hotel or related field is a plus.
• Fluency in English, both written and verbal.
• Operational knowledge of the Microsoft Office suite.
• Ability to stand for long periods of time.
• Capable of working with little or no supervision.
• Strong multi-tasking, detail orientation, and problem-solving skills.
• Ability to work well in high-pressure, stressful situations.
• Willingness and ability to work a varied schedule, including evenings, nights, weekends, and holidays.

Schedule

Full- and part-time positions available.