Guest Service Agent

About the role

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• A high school diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Qualifications

• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend and reach; stoop, kneel, or crouch.

Skills

• Customer service skills.
• Knowledge of PMS systems (preferred).

Benefits

• Competitive wages for full time and part time opportunities.
• Medical, Dental and Vision Health Insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Education/Professional Development.
• Referral Bonus Program.

Pay

$19.00 per hour

Schedule

Work schedule varies and may include working on holidays, weekends and alternate shifts.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Education/Professional Development.
• Referral Bonus Program.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stoop, kneel, or crouch.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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