Guest Service Agent

Responsibilities

• Checking in and checking out of all hotel guests in a timely, welcoming fashion
• Manage room bookings through the phone or in-person and be able to answer inquiries about the hotel, rooms, amenities, rates, special requests, etc.
• Connecting with other departments in the hotel to ensure accommodations are running smoothly
• This is a fast paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner

Qualifications

• Excellent organization and communication skills as well as multi-tasking abilities
• Team-oriented
• At least one year of customer service experience preferred
• Weekend and Holiday availability required