Guest Service Agent
About the role
The Westin Philadelphia seeks a Guest Service Agent to provide exceptional hospitality to our valued guests.
Responsibilities
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Requirements
A high school diploma or equivalent is preferred, with previous customer service experience or equivalent training required. Knowledge of PMS systems is preferred.
Qualifications
Competitive wages for full time and part time opportunities, medical, dental and vision health insurance, paid time off, 401k company match, daily pay, free basic life insurance, 24/7 access to TELUS Health, travel discounts, commuter transit and commuter parking benefits, employee assistance and wellness program, educational/professional development, referral bonus program.
Benefits and Perks
- HHM Hotels Benefits and Perks
Pay
Competitive wages for full time and part time opportunities.
Schedule
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Work Environment and Context
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It.