Guest Service Agent

The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay. The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Sophisticated travelers stay at The Colonnade for its personal service and exceptional amenities. Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Manage the guest registration process and communicate hotel services and promotions.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls.
• Provide information and assist in recommending area restaurants, theaters, community events, activities, etc.
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Perform any other job duties as assigned.

Qualifications

• Minimum of one year prior customer service experience required.
• Previous guest services experience within a hotel is required.
• Graduate of Hotel School or college degree highly desirable.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Computer skills including MS Office needed.
• Opera experience is a plus.
• Working knowledge of guest and hotel services, policies and operations.
• Possess a valid driver's license and clean driving record is required.
• Upbeat, energetic and work as a part of a team.
• Ability to maintain confidentiality.
• Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.