Guest Service Agent

About Our Property

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.

We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence.

What You Will Have An Opportunity To Do

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests
• The bell person/guest services attendant will welcome each guest to our hotel
• Open guests’ doors as you welcome them to the resort/hotel
• Escort and orient guests to the front desk for check-in
• Park and retrieve guests’ vehicles as requested
• Escort guests and their luggage to their room and explain our amenities and fun facts they should know about our hotel
• Work together with other attendants to ensure each guest has a personalized experience
• "Be the difference" with all guests and employees and do more than just "the norm"

What Are We Looking For?

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Compensation

$26.93

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays
• Comprehensive training programs

Qualifications

• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays