Guest Service Agent
About the role
Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests
- Welcoming guests to the hotel/resort
- Opening doors for guests upon arrival
- Assisting guests with luggage to their rooms
- Explaining hotel amenities and local facts
- Working with other attendants to ensure personalized experiences
- Ensuring the entrance area is clean and organized
- Working in a team environment
- Standing for the duration of the shift
Requirements
- At least one year in a customer service role with high guest interaction
- A Valid drivers license with no major infractions for 6 months
- Hospitality industry experience is a plus
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Ability to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
Qualifications
- Must be available to work various shifts including weekends and holidays
Skills
- Customer service skills
- Communication skills
- Problem-solving skills
- Teamwork skills
Benefits
- 401k with a company match
- Recognition programs tailored to celebrate achievements
Pay
$18.00 - $19.00 per hour
Schedule
Variety of shifts including weekends and holidays
Company Information
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.