Guest Service Agent

About the role

Process check-ins and check-outs, secure payment, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional, and timely manner. Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Secure payment and verify billing details.
• Adjust billing as needed to ensure accuracy.
• Assist guests with reservations and special requests.
• Anticipate guest needs and exceed expectations through exceptional service.
• Implement creative solutions to enhance guest satisfaction.
• Maintain compliance with brand standards.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Disability and life insurance coverage.
• Generous 401(k) retirement match.
• Paid holidays and paid time off (PTO).
• Employee Assistance Program and Fund access.