Guest Service Agent
Peachtree Group · Dublin, CA · 2 mo ago
On-siteCustomer Service$19.75–$21/hrFull-time
About the role
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities
- Process check-ins/outs
- Secure payment
- Verify and adjust billing
- Aid guests with reservations and requests
- Anticipate guest needs
- Exceed expectations
- Implement creative solutions to provide exceptional service
- Comply with brand standards
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Ability to work independently and as part of a team
- Basic computer skills
- Customer service experience preferred
Benefits
- Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
- We also offer a generous 401(k) retirement match.
- To support work-life balance, we provide Paid Holidays and Paid Time Off.
- Additional perks include access to our Employee Assistance Program and Fund.