Guest Service Agent

About the role

We are looking for friendly and professional individuals to assist the General Sales Manager in ensuring a welcoming environment for guests and providing administrative support for the sales department. The Guest Service Agent works within the new and used sales showrooms, greeting guests, maintaining a clean and comfortable space, producing daily reports, and handling additional administrative tasks as requested by the Guest Services Supervisor.

Responsibilities

• Promptly greet every guest upon arrival at the showroom
• Check in guests to the showroom and update guest information
• Sanitize and reset the showroom hourly and offer refreshments for guests
• Answer incoming phone calls in a courteous, prompt, and professional manner and direct them to the appropriate person
• Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
• Produce daily reports
• Maintain an organized, clean, and safe work environment

Qualifications

• Proficient in operational software techniques for DMS (CDK), Service CRM (Elead), and any additional dealer-specific software
• Aptitude and desire to develop a solid understanding of product information related to all brands, vehicles, and sales processes offered by the dealership
• Willingness to develop an understanding of and adhere to the Client Care Center “Policies and Procedures Manual”

Schedule

Flexible hours, including Monday – Saturday from 8:00 a.m. to 8:00 p.m., and Sunday from 12:30 p.m. to 6:00 p.m.