Guest Service Agent

About the role

The Hampton Inn & Suites - North Port is currently seeking experienced and enthusiastic Guest Service Agents to assist with AM and PM front office operations.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understand daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Aid guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

Requirements

• Hotel or customer service experience is preferred

Qualifications

• Satisfactory criminal background screening required

Skills

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task

Benefits

Not specified

Pay

Not specified

Schedule

This position requires variable hours based on the needs of the hotel including nights and weekends.