Guest Service Agent

About the role

We are looking for an enthusiastic and friendly hotel front desk agent to join us at Hyatt House San Ramon, an extended-stay, residential-style hotel that provides individual travelers with the feel of a modern condominium. Our 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat-panel HDTVs, and free high-speed internet access. Public spaces include a pool, fitness center, and business center. Guests enjoy a complimentary full breakfast every morning and an evening social on weekday evenings. Properties are located in urban, airport, and suburban locations, accommodating small corporate meetings and extended corporate assignments.

Responsibilities

• Check in and check out all hotel guests in a timely, welcoming fashion.
• Manage room bookings via phone or in-person and answer inquiries about the hotel, rooms, amenities, rates, and special requests.
• Coordinate with other hotel departments to ensure smooth accommodations.
• Handle cash transactions, answer telephones, and provide local information to guests in an attentive, courteous, and efficient manner.

Requirements

• Excellent organization and communication skills, with strong multi-tasking abilities.
• Team-oriented mindset.
• At least one year of customer service experience.

Pay

$20 per hour.