Guest Service Agent
About the role
Organization- Hyatt House Cypress/Anaheim Summary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment. The Guest Service Agent is responsible for checking in and checking out of all hotel guests. This person must have excellent organization and communication skills as well as superior guest service abilities. This is a fast paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner.
Responsibilities
- Checking in and checking out of all hotel guests
- Cash handling
- Answering telephones
- Providing local information to guests
Requirements
- Excellent organization and communication skills
- Superior guest service abilities
- Ability to work in a fast‑paced environment