Guest Service Agent
Hampton Inn Philadelphia Center City - Convention Center · Philadelphia, PA · 1 mo ago
Customer ServiceFull-time
About the role
The Hampton Inn Philadelphia Center City / Convention Center is seeking a Guest Service Agent to join our team.
Responsibilities
- Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Absorb and perform bookkeeping activities, such as balancing accounts and conducting audits.
- Absorb and assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Absorb and ensure overall guest satisfaction.
- Absorb and perform other duties as requested by management.
Requirements
A high school diploma or equivalent is preferred, and previous customer service experience or equivalent training is required. Knowledge of PMS systems is preferred.
Qualifications
None specified.
Skills
Customer service skills, ability to work independently, and knowledge of PMS systems are beneficial.
Benefits
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Pay
Details TBD.
Schedule
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.