Guest Service Agent

We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent!

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life
• Go Hilton Team Member Travel Program

Responsibilities

• Answering phones
• Greeting guests
• Checking guests into and out of the hotel
• Acting as cashier
• Taking reservations
• Responding to inquiries
• Providing information about the hotel and local area
• Maintaining high quality service to guests and potential guests through check-in, check-out, billing, anticipating and responding to guest needs and requests
• Maintaining effective communication with guests and co-workers throughout the hotel
• Listening to comments, criticism and feedback from guests and taking appropriate action

Must be willing and able to work a flexible schedule that will include weekends and holidays.

Requirements

• High school diploma or equivalent required
• College degree preferred
• Minimum one year hotel front desk experience required

Qualifications

• Friendly, outgoing personality
• Outstanding guest service skills
• Pleasant, well-groomed appearance
• Basic computer skills
• Ability to work in a fast-paced environment with frequent interruptions
• Ability to stand and move about for extended periods
• Ability to read, write, and perform basic math
• Ability to remain calm in stressful situations