Guest Service Agent

About the role

We are looking for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Able to work AM or PM shifts.

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred