Guest Service Agent

Responsibilities

• Greeting guests
• Using proper phone etiquette and message handling procedures
• Taking room reservations
• Responding to inquiries
• Preparing confirmation letters
• Responding to brochure, newspaper delivery, and special requests
• Providing excellent guest service to Team Members and guests
• Interpreting hotel policies accurately and graciously to guests
• Focusing on daily arrivals and departure process including registering guests, assigning rooms, and checking out of guests
• Communicating with Bell Attendants and Housekeeping Team Members on everyday arrivals, departures, special requests, and updated room status reports
• Maintaining familiarity with room location, room type, rates, and packages
• Maintaining workstations and common areas, ensuring cleanliness, presentation, and readiness for guests
• Promoting and using suggestive selling techniques to sell all areas including hotel, spa, retail shops, restaurants, casino, and special events
• Performing office tasks such as faxing, filing, copying, processing mail, stuffing brochures, posting, and filling guest master and city ledger accounts
• Processing guest charges to guest master and city ledger accounts
• Performing computer data entry
• Addressing guest questions and assisting with guest concerns with objectivity and graciousness

Qualifications

• High School Diploma or GED Certificate
• One year of experience in hotel front desk operations or related guest service experience
• Intermediate computer proficiency utilizing Microsoft applications, email, and internet
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency

Benefits

Quality Orientation: Setting high standards regarding his/her work and working environment and acting; accordingly, developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.

Attention to Detail: Taking responsibility for a thorough and detailed method of working.

Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.

Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Pay

• Minimum Pay Rate: $18.50 per hour + $5.00 Premium
• Maximum Pay Rate: $20.86 per hour + $5.00 Premium