Guest Service Administrator

About the role

The Guest Service Administrator works in a world-class Dexterra camp facility, playing a critical role in both guest experience and site administration.

Responsibilities

• Welcome guests and provide introductory information about the site
• Serve as the first point of contact for guest and client inquiries via phone and email
• Allocate guest rooms and issue room keys and access cards as required
• Manage the check-in and check-out process for all guests
• Maintain accurate records of guest names, room assignments, and dates of stay
• Ensure accurate and timely data entry into occupancy and property management systems
• Forecast occupancy levels based on bookings and client schedules
• Run and distribute occupancy, arrival/departure, and utilization reports
• Support site planning through accurate guest and occupancy reporting
• Ensure database accuracy for room bookings, payments, and multiple data sources
• Provide guests with information on camp rules, policies, and services while gathering feedback
• Assist with administrative review of safety documentation, time sheets, and maintenance records
• Support the preparation of reports using MS Excel and documentation in MS Word
• Aid the Site Manager with day-to-day administrative and operational support tasks

Qualifications

• Completion of post-secondary education in Hospitality, Business Administration, or a related field
• Minimum 1 year of logistics, or hotel guest services and/or administrative experience
• Minimum 1 year of accounting or administrative experience, which can include (but not limited to): receiving reports, work orders, payroll data entry, invoicing and billing
• Strong attention to detail with the ability to maintain accurate guest and occupancy records
• Intermediate proficiency with Microsoft Office (Excel, Word)
• Experience with Property Management Systems or hospitality software is considered an asset
• Strong customer service skills with a professional, organized, and responsive approach

Benefits

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.