Guest Sales Associate, Port St. Lucie

About the role

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation and connection while educating guests on product and service recommendations.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products and various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring scripts and standard responses
• Confirm each guest service(s) and offer recommended or related add-on service(s)
• Administer check-ins and check-outs, processing payments, refunds, and reservation requests
• Inform guests of pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms

Requirements

• High school diploma or GED
• Exposure to luxury service preferred
• 2+ years of customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends and evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position involves sitting and standing at a desk, working on a computer, with times of prolonged standing, walking, bending, and kneeling. The associate must lift and/or move items over 25 pounds.

Pay

$14-$15 per hour (determined based on experience) + up to $1,600 in annual commissions

Benefits

• Complementary Waxing Services
• 50% Off Exclusive Skincare Retail Products
• 401(k) Plan (for eligible employees)
• Paid Time Off & Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities