Guest Safety Officer - 3rd Shift

About the role

The Guest Safety Officer position at Oak Grove Racing, Gaming & Hotel involves providing outstanding customer service, maintaining a safe and secure environment, and responding to incidents and requests in a professional manner.

Responsibilities

• Provide outstanding customer service by greeting guests and assisting team members in a friendly, professional, and approachable manner.
• Assist guests with directions, property information, questions, and resolution of minor concerns or issues.
• Maintain a visible presence throughout the property to promote a welcoming and safe atmosphere for guests and employees.
• Respond professionally and calmly to guest and employee incidents, accidents, or requests for assistance.
• Support the safety and security of guests, team members, and company property.
• Monitor access to restricted or secured areas as assigned.
• Observe and report safety concerns, hazards, or suspicious activity to appropriate leadership.
• Aid in monitoring guest and employee traffic throughout the property.
• Answer incoming calls, provide information, and direct inquiries to the appropriate departments.
• May assist with transporting money and chips in accordance with company procedures.
• May be asked to operate company vehicles and/or equipment requiring a valid Driver’s License.
• Work collaboratively with departments across the property to ensure a positive guest experience.
• Perform other duties as assigned.

Requirements

• Strong customer service and interpersonal skills with the ability to interact positively with guests and team members.
• Ability to remain professional, calm, and courteous in fast-paced or challenging situations.
• Effective verbal and written communication skills.
• Knowledge of or ability to learn the Emergency Disaster Plan Manual.
• Ability to work collaboratively in a team-oriented environment.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in customer service, hospitality, security, or a related field preferred.
• Experience in a hotel, casino, or entertainment environment is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.