Guest Safety Officer - 2nd shift

About the role

The Guest Safety Officer position at Oak Grove Racing, Gaming & Hotel involves providing outstanding customer service, maintaining a safe and secure environment, and responding to incidents and requests.

Responsibilities

• Greet guests and assist team members in a friendly, professional, and approachable manner.
• Assist guests with directions, property information, questions, and minor concerns or issues.
• Maintain a visible presence throughout the property to promote a welcoming and safe atmosphere.
• Respond professionally and calmly to guest and employee incidents, accidents, or requests for assistance.
• Support the safety and security of guests, team members, and company property.
• Monitor access to restricted or secured areas as assigned.
• Observe and report safety concerns, hazards, or suspicious activity to appropriate leadership.
• Absorb and direct inquiries to the appropriate departments.
• May assist with transporting money and chips in accordance with company procedures.
• May be asked to operate company vehicles and/or equipment requiring a valid Driver’s License.
• Work collaboratively with departments across the property to ensure a positive guest experience.

Requirements

• Strong customer service and interpersonal skills with the ability to interact positively with guests and team members.
• Ability to remain professional, calm, and courteous in fast-paced or challenging situations.
• Effective verbal and written communication skills.
• Knowledge of or ability to learn the Emergency Disaster Plan Manual.
• Ability to work collaboratively in a team-oriented environment.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in customer service, hospitality, security, or a related field preferred.
• Experience in a hotel, casino, or entertainment environment is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.