Guest Safety & Concierge Officer - $22.50 per hour

Job Description Guest Safety & Concierge Officer Reading, PA Compensation: $22.50 per hour Shift: 1:00 AM to 7:00 AM Schedule: Friday, Saturday, and Sunday Step Into a Role That Matters At Cardinal Point Security Group, we do not hire “guards” — we recruit Professional Guardians. We are seeking polished, mission-driven individuals for a high-trust Unarmed Guest Safety & Concierge Officer role in the Reading PA area where professional presence protects both people and experience. This is not a generic security post, and it is not a bouncer role. It is a specialized, guest-facing assignment for the Quiet Professional who can balance awareness, restraint, hospitality, and confident verbal control in a fast-moving public environment. If you are a disciplined security professional who knows how to read a room, calm tension, set boundaries without ego, and protect a property through communication first, we invite you to join a managed team built on accountability, professionalism, mentorship, and Servant Leadership. At Cardinal Point, you receive real training, clear expectations, responsive leadership, and the operational support your professionalism deserves. The Mission Keep the hotel calm. Protect the guest experience. Lead with presence, not force. Cardinal Point Security Group is hiring a sharp, professional, unarmed Guest Safety & Concierge Officer for a large hotel in the Reading, PA area. This is a high-visibility, guest-facing role for someone who can: Read the environment earlyManage people confidentlyDe-escalate tensionProtect the guest experienceDiffuse conflict without turning every issue into a confrontation We are not looking for a passive guard or a reactive enforcer. We are hiring a polished security professional with strong de-escalation skill, hospitality awareness, and the judgment to keep control through communication, composure, and professional presence. This role is especially attractive for disciplined professionals — including those with prior armed training or field experience — who want to bring that judgment, restraint, and command presence into a communication-first, unarmed environment where guest interaction and verbal control matter more than physical enforcement. Why Cardinal Point At Cardinal Point, you are not at the post and left alone. You are part of a managed operation that values judgment, communication, professionalism, and support. What You Gain Real Training for the Environment verbal de-escalationconflict management in public-facing environmentsguest interaction and service recoveryboundary-setting without escalatingradio communication and reporting disciplinesuspicious activity detection and pattern awarenesshospitality professionalism and post presenceincident documentation and clean factual report writing Mentorship and Leadership Support Direct support from supervisors and operations leadershipClear expectations, post standards, and communication channelsCoaching for officers who want to grow into higher-responsibility roles Operational Support Paid trainingUniforms providedResponsive leadershipClear direction and site expectationsA company that values reliability, professionalism, and good judgment Advancement Opportunity We invest in professionals who show: composurereliabilityjudgmentservice-minded leadership This role can be a strong next step for professionals who want to grow inside a company that values polished, communication-first security. Benefits Accrued sick time 401(k) Paid training Uniforms provided Referral bonus Advancement opportunities What You Will Do Protect the Guest Experience Maintain a visible, professional presence in the reading area and other hotel public spacesProtecting the environment by identifying and addressing issues earlyHelp keep guest-facing spaces calm, safe, and professionally managed De-Escalate and Manage Conflict Use verbal de-escalation to calm tense situations before they escalateInteract respectfully and confidently with non-guests, loiterers, and individuals experiencing homelessnessSet clear boundaries and enforce property expectations without unnecessary confrontationSupport hotel staff and leadership during disruptive or high-stress situations Stay Alert to Risk Watch for patterns, risks, and behavior changes — not just obvious incidentsIdentify emerging issues before they affect guests or staffMaintain awareness across the property and respond early to indicators of trouble Communicate and Document Professionally Communicate clearly by radioWrite clean, factual, professional incident reportsRepresent both the hotel and Cardinal Point with professionalism every shift Who We Are Looking For We are looking for someone who can take control without acting aggressively and who understands that real authority comes from: communicationcomposureawarenessrestraintprofessionalism Required 3+ years of security experienceProven experience using de-escalation skills in active, real-world security environmentsStrong judgment and the ability to stay calm under pressureExperience dealing with conflict, disruptive individuals, and public-facing situationsStrong report-writing and radio communication skillsValid driver’s licenseReliable transportationAbility to meet company and client background standards, consistent with applicable lawProfessional presence, dependable attendance, and a service-minded approach Strongly Preferred Hotel security experienceConcierge / security hybrid experienceHospitality securityFormer armed guards or armed security officers seeking a polished unarmed roleHospital, residential, retail, transit, shelter, or other high-public-contact environmentsRoles where you had to manage difficult people while remaining ‘hands-off’ A Plus Prior armed guard training or armed security experience, especially for candidates who brin strong restraint, maturity, and de-escalation discipline into an unarmed assignment Why Strong People Take This Role: This Is a Better Post This is not a warehouse, parking lot, or dead-end warm-body assignment. This is a professional hotel environment where presentation, judgment, communication, and reliability matter. Use Your Best Skills If your strength is calming people down, reading situations early, redirecting problems before they spiral, and keeping control without force, this role gives you the chance to use those skills every shift. A Strong Move for the Right Armed Professional If you come from armed work and want a role that still values discipline, awareness, and command presence — but in a more polished, hospitality-driven setting — this is a strong move. You keep using your judgment, but in a role built around professionalism, restraint, and guest service. You will Get Real Support You are not alone on post and ignored. You will have clear expectations, paid training, uniforms, operational support, and responsive leadership. You Can Build Something Here We invest in professionals who show judgment, reliability, composure, and leadership potential. This role offers advancement opportunities for people who perform well and want to grow. It is Meaningful Work You are not just filling a shift. You are helping protect the guest experience, support hotel staff, and keep a challenging public environment calm, safe, and professional. What This Job Is Not Not a sit-down, check-your-phone postNot a hands-on enforcement roleNot for someone with a short fuseNot for someone who confuses aggression with authority Apply If: You are a polished, confident security professional who knows how to keep control through communication, awareness, restraint, professionalism, and service-minded presence. Performs basic customer service and security functions under close supervision. Greets and screens guests, issues ID badges, monitors guest traffic, and reports suspicious activity. Coordinates with other team members to ensure a secure and welcoming environment. Company Description Cardinal Point Security Group provides professional armed and unarmed security services with a clear mission: making people and communities safer. We bring preparation, professionalism, and dependable service to schools, commercial properties, and the communities we protect. At Cardinal Point, you are part of a team—not left to figure things out on your own. We provide paid, role-specific training, clear expectations, and hands-on support from supervisors. Our recruiting, training, compliance, scheduling, and operations teams work together to help you prepare for your assignment and succeed in the field. We value integrity, respectful communication, sound judgment, and a commitment to service. Our everyday expectations are straightforward: be on time, look sharp, be engaged, and be consistent. We look for people who take pride in their work, remain professional under pressure, and treat others with respect. We also believe in developing our people. Employees who demonstrate reliability, initiative, and strong performance can pursue opportunities to expand their skills, take on greater responsibility, and advance into leadership or specialized assignments. Join Cardinal Point and build a career protecting what matters: people and communities. Cardinal Point Security Group provides professional armed and unarmed security services with a clear mission: making people and communities safer. We bring preparation, professionalism, and dependable service to schools, commercial properties, and the communities we protect. At Cardinal Point, you are part of a team—not left to figure things out on your own. We provide paid, role-specific training, clear expectations, and hands-on support from supervisors. Our recruiting, training, compliance, scheduling, and operations teams work together to help you prepare for your assignment and succeed in the field. We value integrity, respectful communication, sound judgment, and a commitment to service. Our everyday expectations are straightforward: be on time, look sharp, be engaged, and be consistent. We look for people who take pride in their work, remain professional under pressure, and treat others with respect. We also believe in developing our people. Employees who demonstrate reliability, initiative, and strong performance can pursue opportunities to expand their skills, take on greater responsibility, and advance into leadership or specialized assignments. Join Cardinal Point and build a career protecting what matters: people and communities.