Guest Room Dining Assistant Manager

Duties/Responsibilities

• Aid the Room Service Manager in managing and overseeing all room service operations.
• Schedule, train, and supervise room service staff.
• Ensure prompt and courteous delivery of food and beverages to guest rooms.
• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation.
• Handle guest inquiries and complaints in a professional and timely manner.
• Collaborate with the Room Service Manager to develop and implement new menu items and promotions.
• Maintain inventory and order supplies as needed.
• Monitor and control food and labor costs to meet budgetary guidelines.
• Maintain compliance with all health and safety regulations.

Required Skills/Abilities

• Previous experience in room service or food and beverage operations.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage operations.
• Ability to work evenings, weekends, and holidays as required.
• High school diploma or equivalent required.
• Degree in Hospitality Management or related field preferred.
• Food Handler's Certificate required.
• ServSafe Certification preferred.

Physical Requirements

• Must be able to lift equipment, supplies, etc., of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Benefits

The role may require extended periods of time on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.