Guest Room Attendant

Essential Duties And Responsibilities

• Able to work seven days a week, including weekends, holidays, and rotating shifts.
• Capable of working independently and following instructions to prioritize tasks and functions.
• Responsible for adhering to key checkout procedures to maintain key security.
• Supports room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
• Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
• Vacuum carpets, upholstered furniture, and draperies.
• Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
• Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Restock supplies such as glasses, linens, stationery, and bathroom amenities.
• Maintain and organize linen closets with necessary items.
• Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
• Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
• Adhere to all established safety protocols and work with cleaning chemicals as required.
• Perform additional tasks as assigned by management to ensure guest satisfaction.
• Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
• Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
• Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.
• Continuous firm and simple grasping required for various tasks.
• Ability to lift supplies, typically no more than 30lbs, with occasional lifting up to 40 lbs.
• Ability to stand and walk throughout the workday with limited sitting.
• Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.

Qualifications

• High School Diploma, GED, or equivalent relevant work experience.
• Previous customer service or hotel experience preferred.