Guest Room Attendant

About the role

The Guest Room Attendant at Mainsail Lodging and Development is responsible for maintaining the cleanliness and amenities of hotel rooms, interacting with guests, and reporting issues to the Housekeeping Manager.

Responsibilities

• Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
• Replenish amenities within guest rooms, including toiletries and minibar
• Report any technology, maintenance, or room ware issues to Housekeeping Manager
• Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge
• Absorb guests with any special requests, including amenities or any room ware needs
• Maintain cleanliness and organization of the housekeeping office and storage area
• Ensure carts are cleaned and restocked daily
• Perform turndown service as requested by guest
• Report any suspicious activity, unusual items, or irregular behavior
• Review daily board and refresh stay over rooms
• Other necessary duties as reasonably assigned

Requirements

• Highschool diploma or equivalent
• Previous hospitality experience
• Prior experience in a cleaning position
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to use technology, e.g., computers, tablets, iPads
• Organizational skills
• Proven experience in working quickly and efficiently
• Ability to take initiative and handle assignments with limited supervision
• A sense of ownership in everything that you do

Qualifications

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Skills

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Able to work effectively in stressful, high pressure situations
• Able to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

Mainsail is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.