GUEST ROOM ATTENDANT

About the role

Responsible for the cleaning and maintaining of guest’s rooms in accordance with established hotel procedures.

Responsibilities

• Vacuums and cleans all floors and carpets in guest rooms.
• Dusts and polishes all furniture.
• Scrubs, disinfects and deodorizes all bathroom fixtures.
• Strips beds, collects dirty linen, and makes beds with fresh linens.
• Routinely inspects guest rooms for maintenance needs, such as burnt-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems.
• Advises housekeeping supervisor of rooms ready for occupancy.
• Inventsories stock to ensure adequate supplies and linen.
• Clean standard 14 to 16 rooms per shift.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Delivers assignments/projects on time and completes all aspects before delivering to internal clients.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Uses SPOTLIGHT behaviors when encountering guests.

Qualifications

• High school diploma or General Education Degree (GED) and housekeeping experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.