Guest Relations Supervisor

About the role

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Lead and support the Bell Services, Shuttle, Valet, and Front Drive teams to deliver exceptional guest service and ensure smooth daily operations.
• Work alongside team members in a hands-on capacity, assisting with guest arrivals, departures, and transportation needs.
• Load, unload, lift, and transport guest luggage, ski equipment, and other personal belongings safely and efficiently.
• Coordinate dispatching from the Guest Services Desk for efficient guest support.
• Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
• Ensure accurate tracking, storing, and delivery of guest luggage and packages.
• Lead, coach, and support staff while assisting with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Use problem‑solving skills to resolve issues and elevate guest satisfaction.
• Collaborate with departments to support guest needs and resort operations.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• 1-2 years of supervisory experience preferred.
• Must have a valid driver's license with clean driving record for motor vehicle record check.
• Must be at least 21 years of age.
• Ability to lift up to 50 lbs and work in a fast-paced indoor/outdoor environment.
• Must be able to remain on your feet for the entire shift and move throughout the resort as needed.
• Comfortable assisting guests with luggage, equipment, and transportation needs throughout the property.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Skills

• Excellent customer service and communication skills.
• Ability to lift up to 50 lbs and work in a fast-paced indoor/outdoor environment.
• Ability to remain on your feet for the entire shift and move throughout the resort as needed.
• Comfortable assisting guests with luggage, equipment, and transportation needs throughout the property.

Schedule

• Flexibility to work nights, weekends, and holidays.

Pay

Pay rate: $21 per hour plus pooled tips. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Benefits

• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support