Guest Relations Representative RPT

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Guest Relations Representative RPT position exists to perform diversified functions associated with representing FOF to guests/constituents that visit the ministry through hospitality, greeting, providing information, and operating appropriate Guest Relations stations. Requires occasional supervision and refers only specific, unusual problems to supervisor. Essential Duties/Responsibilities: Greets and assists guests which may include providing information, directing visitors for tours, broadcast tapings or appointments, and booking special tours or birthday partiesMinisters to guests/visitors one on one or in a groupAttends to needs of guests as appropriate including administrative tasks at one of the department reception stationsIs first security point for concerns or threatening situations to staff or guests. Enforces and implements security/safety proceduresOperates Welcome Center including theater, shuttle, upkeep of Gallery, and other stations as necessaryConducts hour long walking presentations and answers questions concerning the work of Focus on the Family, its history, and goalsMonitors flow of traffic, activities, and performs special duties pertaining to KYDS Radio, Kid’s Korner & Discovery EmporiumAssists in short or long-term projects as assigned by supervisor, such as annual cleaning, maintenance, and repair of Whit’s EndStocks magazines and other complementary materials/resources for guests Other Duties/Responsibilities: May staff Whit’s End Soda Shoppe and assist with various dutiesMay collect social media content (i.e., stories, texts, pictures, video, etc.) for ministry useMay brief broadcast taping audience with instructions for participationServes as a floater to fill whatever position is neededMay engage with guests while wearing one of the various character costumesPerforms other duties as assigned Managerial Breadth/Scope of Job: None Working Environment/Physical Activities: Must be able to pass a Post Offer Prehire Physical examOffice and intra-campus environmentOccasional holiday and weekend work is requiredAbility to stand, walk and speak for long periodsAbility to lift 20-30 pounds Job Qualifications/Requirements Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values Personal Characteristics: Customer service oriented; dedicated to meeting customer needs crediblySelf-control, integrity, consideration of othersTeachable nature; adaptability, responsive and personable Knowledge/Experience: High school diploma, plus additional courses equivalent to one year of college; confrontation training desirable2-3 years of experience in dealing with the publicIn depth knowledge of FOF mission, philosophy, values, and objectives Skills, Abilities and Special Talents/Gifts: Excellent interpersonal skills and the ability to interact with all levels and types of individualsAbility to memorize and retain numerous facts, scripts, and information pertinent to positionAbility to maintain listener's interest and flow from one topic to another during presentationsMust have a neat appearance, dress professionally and be able to represent the company in a professional mannerExcellent written communication skills for preparing correspondence to guests and constituentsPolished speaking skills and excellent grammar/ clarity of expression, good organization of thoughts and effective articulationAbility to handle stress of constantly changing priorities and demandsAbility to apply logic, rational thinking, intuition, and discernment in innovative ways to analyze situations, solve problems and make decisions Pay Range: $16.20 to $18.28 Application Materials Required: Cover Letter, Resume/CV Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership Reimbursement Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. Temporary employees are not eligible for benefits, except for:Sick TimeBookstore DiscountFitness Center Tentative Search Timeline: Priority will be given to applications submitted by October 3, 2026, However, this posting will remain open until filled. The potential employee start date is October 12, 2026 Posting date: September 3, 2026 Un-posting date: ongoing until filled Posting contact email: job@fotf.org Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.