Guest Relations Representative - FT Days

About the role

Verifies registration and escorts patients and guests to their destination by walking or using a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Responsibilities

• Verifies registration and escorts patients and guests to their destination by walking or using a wheelchair.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Responds promptly to patient, family and team member requests.
• Affords personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
• Collects data and documentation to assist in the identification of areas needing improved customer service.
• Affords personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Assists leaders in recommending changes in facility and departmental policy and procedure.
• Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
• Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Affords personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
• Maintains close communication with leaders regarding the department and problem areas.
• Affords personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Requests assistance as needed for additional team members or other resources.
• Clerical handling of departmental, hospital and organizational reports and forms.
• Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Requirements

• High School Diploma or GED required.
• Experience in healthcare and/or customer service preferred.
• American Sign Language skills preferred.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare and/or customer service preferred.
• American Sign Language skills preferred.

Skills

• Customer Service
• Teamwork
• Communication
• Documentation
• Problem Solving
• Leadership

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Opportunity for annual increases based on performance.

Schedule

M-F, anytime between the hours of 6am - 6pm