Guest Relations - Interpretive Host I - Reserve

About the role

The Biltmore House Guest Relations Historic Interpreter I is responsible for interacting with guests and providing interpretation, information, and assistance. They are also tasked with maintaining the safety of guests, employees, and the house and collection.

Responsibilities

• Welcome and orient guests as they enter Biltmore House, offering assistance with literature and ticket/checking.
• Check guest tickets/passports, assist with wheelchair/elevator accommodations, and initiate conversations about Biltmore Estate and its attractions.
• Perform Vulnerable Objects List checks and respond to alarms.
• Maintain awareness of safety and enforce Biltmore House policies.
• Certify and lead various tours, including student group tours, audio tours, and guided Biltmore House tours.
• Provide general assistance at Summer Concert Evenings and exhibitions.

Requirements

• High school diploma (or GED) required.
• One year of related experience in public contact, customer service, hospitality, teaching, or related fields preferred.
• Demonstrated commitment to guest service and interpersonal communication skills.
• Ability to quickly learn Biltmore history, protocols, and products/services.
• Proactive and creative problem-solving skills.

Qualifications

• High school diploma (or GED).
• Additional training, education, and/or certification(s) preferred.
• At least one year of related experience in a public contact, customer service, hospitality, teaching, or related field.
• Equivalent combination of education/experience considered.
• Instructional delivery experience a plus.

Skills

• Excellent interpersonal and communication skills.
• Public speaking and storytelling skills.
• Ability to quickly learn Biltmore history and protocols.
• Proactive and creative problem-solving skills.

Benefits

This role offers holiday availability and includes an estimated 15 hours/week during Biltmore House regular and Candlelight hours, Luminere evenings and weekends.

Pay

Minimum pay for this position is $16.32/hour. Additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.

Schedule

This role requires holiday availability and includes an estimated 15 hours/week during Biltmore House regular and Candlelight hours, Luminere evenings and weekends.