Guest Relations Intern (Student Assistant-FWS)

About the role

This on-campus internship is intended for active University of South Florida (USF) undergraduate students who have received the Federal Work Study (FWS) award in their financial aid package for the 2026-2027 year. Students without the FWS award and nonstudents are not eligible candidates for this position.

Responsibilities

• Represent the CCPD professionally in all interactions with students, alumni, employers, faculty, staff, parents, and visitors, strengthening Communication and Professionalism competencies.
• Provide front-line guest support by assessing needs, providing accurate information, and making appropriate referrals while applying Critical Thinking and Communication skills.
• Support daily office operations through appointment check-ins, records management, and use of Handshake and other systems, strengthening Technology and Professionalism competencies.
• Develop and maintain knowledge of CCPD’s programs, services, and resources to provide effective service delivery, strengthening Career & Self-Development competency.
• Maintain a professional, organized, and welcoming environment within shared office spaces, strengthening Leadership and Professionalism competencies.
• Participate in cross-training opportunities and provide operational support across the office, including Suit-A-Bull, career events, employer engagement activities, and other office initiatives as needed, building Teamwork, Communication, and Professionalism competencies.
• Provide administrative and project support to a designated partner team within the office, gaining experience in Teamwork, Leadership, Technology, and Career & Self Development.

Qualifications

• Current USF undergraduate student.
• Recipient of Federal Work Study funding for the applicable academic year.
• Previous experience in customer service, student leadership, retail, hospitality, office support, or campus involvement.
• Familiarity with CCPD services and programs, including prior use of services or attendance at events.
• Demonstrated interest in developing Communication, Leadership, Teamwork, and Career & Self-Development competencies.
• Strong verbal and written communication skills to assist through in-person, phone call, email, and Microsoft Teams.
• Professionalism, friendly, and customer service orientation.
• Ability to work independently and collaboratively.
• Strong organizational and time-management skills.
• Problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office and virtual communication platforms.
• Commitment to creating a welcoming environment for all guests.

Contact Information

Please learn more about the Center for Career and Professional Development by visiting our website at https://careers.usf.edu/. For questions regarding this position, please contact TPACareers@usf.edu.